Creating resistance and anger
Pathways Australia has compiled a list of eleven things that create resistance and anger in others. You can view the list here: http://www.pathwaysaustralia.com.au/Publications_Newsletters_Article.asp?Month=2&Year=2009&ArticleID=358.
Change management
They have also compiled a useful summary on the dynamics of change management, available here: http://www.pathwaysaustralia.com.au/Publications_Newsletters_Article.asp?Month=2&Year=2009&ArticleID=360
